Delivery and digital products

As of: September 21, 2026

1. Digital Products

DEFINED MOTION exclusively sells digital products, in particular training plans, nutrition guides, and other digital guides.

No physical goods or data carriers are shipped.

Our sales offer is aimed at customers in Germany, the Member States of the European Union for which we have enabled access, as well as the United States of America. The countries currently available are shown in the country selection and the checkout of our online shop.

2. Delivery Costs

There are no shipping or delivery costs for the electronic provision of our digital products.

The customer bears their own costs for internet access, mobile data, end devices, or required software.

3. Electronic Provision

Provision is carried out via our download service Fileflare. You will receive a link to your personal download page at the email address provided during the order process.

Unless otherwise stated for the respective product, the purchased content will be provided electronically immediately after the contract is concluded and payment is successful.

If payment has not been completed, has been declined, or is being withheld, provision may be suspended until successful payment confirmation.

No delivery is made by mail.

4. Provision for Customers in the European Union

If you are entitled to a statutory right of withdrawal as a consumer under European or German law, your express consent is required for provision before the withdrawal period expires.

You must additionally confirm that you are aware that your right of withdrawal expires upon the commencement of contract performance, provided that all legal requirements are met.

The checkboxes provided for this are not pre-selected and must be activated by you personally.

Without the required consent, provision may be withheld until the expiry of the statutory withdrawal period.

Checking a box alone does not cause the right of withdrawal to expire. The full requirements are set out in our cancellation policy.

Your statutory rights in the event of missing, incomplete, or defective provision remain unaffected.

5. Provision for Customers in the USA

For customers in the United States, digital products are generally provided electronically immediately after the contract is concluded and payment is successful.

A general European 14-day right of withdrawal does not automatically apply to US customers. Refunds and complaints are governed by our "Refund and Complaint" policy as well as the mandatory statutory rights of the respective US state.

This regulation does not exclude any rights that exist mandatorily under the applicable law.

6. Language and File Format

You will receive the language version specified on the product page and selected at the time of purchase.

German and English versions may be offered as separate products or product variants. The purchase of one language version does not automatically include another language version, unless this is expressly stated in the product description.

The file format and any special technical requirements can be found in the respective product description.

7. Technical Requirements

To download and use the digital products, you require:

  • an internet connection;

  • a suitable end device;

  • sufficient free storage space;

  • software compatible with the specified file format.

PDF files can be opened with a PDF-compatible viewer program on a computer, tablet, or smartphone.

We recommend saving downloaded files permanently on your own device and, if necessary, creating a backup copy for personal use.

This recommendation does not limit your statutory and contractual claims to proper provision.

8. UNLIMITED Complete Package

With the UNLIMITED complete package, you receive the already available content mentioned in the product description in accordance with the process described above.

Future digital plans covered by the scope of your package will be provided electronically after their release at no additional purchase price. A new purchase is not required for this.

A specific number or a specific release date for future plans is only owed if this has been expressly promised.

If your email address changes, please inform us so that we can continue to associate you with your order and inform you about the provision of included content.

9. Problems with the Download

If you do not receive a download email, please first check:

  • your spam or junk folder;

  • the email address provided during the order;

  • whether your payment was successfully completed.

If the download link does not work, a file is missing, is damaged, or cannot be opened, please contact us at:

contact.definedmotion@gmail.com

If possible, state your order number and briefly describe the problem. We will check the provision and assist you in accessing your purchased content.

Your statutory rights remain unaffected.

10. Contact

Jannis Kilikowski – DEFINED MOTION
Am Damm 1
24983 Handewitt
Germany

Email: contact.definedmotion@gmail.com
Phone: +49 15679 819303